Ezee Fiber Installation in Georgetown Colony Brings High-Speed Internet—and Some Utility Disruptions
Residents of Georgetown Colony may have noticed crews working along their streetlight easements recently. That’s because Ezee Fiber is in the process of installing underground fiber optic services throughout the community, aiming to bring high-speed internet to homes via designated public rights of way.
According to a community update from Brian Rogers, President of the Georgetown Colony HOA Board, the areas being excavated for the fiber installation—typically the strip of land between the sidewalk and the street—are part of the public right of way. While they may appear to be part of homeowners’ yards, these zones are actually owned by the city and legally reserved for utility access and maintenance.
“Ezee Fiber is installing underground services along our streetlight easement—this area is a public right of way and we don’t own it,” Rogers explained. “Ezee Fiber has the right to install utility service in the public right of way.”
However, as the underground boring and drilling work progresses, some residents have experienced unintended utility disruptions. Rogers himself had a firsthand experience when his main water line was damaged during drilling, leaving his home without water for an extended portion of the day.
In response to these types of incidents, Rogers advises residents to take swift and coordinated action.
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What to Do If You Experience a Utility Disruption
- Contact Ezee Fiber Immediately
Report the issue by calling their support number at 346-644-3788. Their team will coordinate with the field supervisor for follow-up and resolution.
- Notify MDS, the General Contractor for HCMUD 102
If water service is affected, call 281-290-6500 to open a work order. MDS prioritizes repairs for residents who are completely without water, so it's important to specify the extent of the disruption.
Rogers detailed the repair process for his own water service, which involved extensive work:
- Sidewalk removal and excavation seven feet deep to access the main water line
- Replacement of a 40-year-old water leg
- Repairs to residential PVC piping damaged during excavation
- Multiple leak tests and rework to ensure proper sealing
- Backfilling and temporary fencing of the affected area
- Future sidewalk restoration and landscape repairs to return the property to its original state
“We’re glad to have our water service restored,” Rogers added, thanking the contractors for their responsiveness while acknowledging the inconvenience.
Additional Precautions for Residents
For electrical or natural gas issues, residents should immediately contact CenterPoint Energy to initiate a work order and avoid potential hazards. Timely reporting ensures quicker resolution and helps contractors manage emergencies more effectively.
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Understanding the Public Right of Way
As outlined in Ezee Fiber's informational flyer, the public right of way is a portion of private property designated for city or utility company access. It allows teams to install or maintain infrastructure without needing special permission from homeowners. Still, transparency and coordination remain key to minimizing disruption.
Residents can scan the QR code on the flyer or contact support@ezeefiber.com to learn more about the construction timeline and procedures in their neighborhood.
For Georgetown Colony residents, the arrival of Ezee Fiber signals a major upgrade in digital connectivity. But during the process, staying aware, reporting promptly, and understanding the role of the public right of way will be essential to managing the growing pains that sometimes come with infrastructure improvements.
Tiffany Krenek has been on the My Neighborhood News team since August 2021. She is passionate about curating and sharing content that enriches the lives of our readers in a personal, meaningful way. A loving mother and wife, Tiffany and her family live in the West Houston/Cypress region.
