GFL CUSTOMER SERVICE
Call 281-368-8397 or
 
 
CURRENT STICKER QUARTER IS FEBRUARY THRU APRIL
 
HPCA's contract with GFL allows for an annual CPI-U rate adjustment of up to 5% (Consumer Price Index for All Urban Consumers). The Annual CPI-U rate adjustments are standard in any trash service contract.  This is based on the June 2022 overall national CPI-U increase of 5.87%. 
 
POLYCARTS MUST BE STORED OUT OF PUBLIC VIEW ON NON-PICKUP DAYS
(in garage, backyard or behind an approved structure)
Place polycarts at the curb facing the street by 7am on service days
 
GFL is our trash provider. Service is set up through and fees are directly paid to GFL by each resident household. To renew or begin service, call 281-368-8397. All service and billing questions should be directed to this number or the email listed above.
 
GFL also schedules a free day in the fall for collection of electronics for recycling, as well as on-site document shredding.
 

NORMAL TRASH PICKUP SCHEDULE

TUESDAY - Household waste, heavy trash & recycling
FRIDAYS - Household waste & heavy trash
 
As a reminder, the following items are NOT acceptable for normal bulk service:
  • Construction debris...Sheetrock Insulation...Concrete
  • Metal items...Dirt...Fence Sections
  • Propane tanks...Tires...Stone or tile
Please pay your account balance at least two weeks before the deadline in order for stickers to arrive in the mail before the first day of the new quarter.  GFL allows a 30-day grace period into the new quarter.
 
GFL operates a sticker program. You must have the appropriate colored sticker for the large household trash polycart and smaller recycle polycart.  A current stickered polycart must be placed at the curb in order for yard debris placed at the curb or heavy trash to be picked up.  Every quarter, after your bill has been paid, a set of 2 colored stickers will be mailed to you. Put the stickers on a clean, dry surface on each of the two polycarts so it is visible to the GFL truck.
 
SERVICES ARE AS FOLLOWS:
Heavy trash is limited to two (2) items per service day and at least 3 yard bags.
 
Depending on the total neighborhood yard waste volume for the day, GFL may have to limit the number of yard bags picked up. Please put as many yard waste bags as possible in the larger polycart. Your tree service provider should remove all trunks and branches. Smaller trees and bushes should be bundled in 4 foot lengths for pickup.
 
Concerning recycling materials: all items must be rinsed and dry and loose in the smaller recycle polycart. Do not bag recycle materials, and do not recycle glass or pizza boxes.

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