Reporting Water Leaks: Your Guide to Swift Action with West Harris County MUD No. 7
Water leaks can occur unexpectedly, causing inconvenience and potential damage to properties. Fortunately, residents of Raintree Village, served by West Harris County MUD No. 7, have a reliable partner in Water District Management to address such issues promptly.
In times of minor water leaks or other unforeseen events, the trained field personnel at Water District Management are prepared to respond swiftly, typically within one to 24 hours, depending on the severity of the situation. During office hours, which are from 8 am to 5 pm, Monday through Friday, residents can call directly to report minor emergencies and receive immediate assistance. Alternatively, an email submission through the "Email – Submit Question / Comment– Form" on the right-hand toolbar is also an option for reporting minor issues.
For major emergencies requiring urgent attention, residents are advised to contact the agencies listed on the "Emergency Contacts" page.
When reporting a problem via email, residents are encouraged to provide specific details, including a description of the situation, its precise location, and when it was first noticed. Additionally, it's essential to include contact information for daytime availability.
Email reports can be sent to customerservice@wdmtexas.com. However, it's important to note that responses to emails are provided during normal business hours.
In the case of emergencies occurring outside of regular business hours, residents can report them to the 24/7 Customer Service Line at 281-376-8802.
By promptly reporting water leaks and other issues to Water District Management, residents can contribute to the swift resolution of problems, ensuring the continued safety and well-being of the community. Let's work together to maintain a secure and efficient water system for Raintree Village and beyond.
