Discover How CenterPoint Energy’s Power Alerts Keep Houston Informed During Storms
As Winter Storm Enzo blanketed the Greater Houston area with several inches of snow and brought single-digit wind chills, thousands of residents experienced power outages. CenterPoint Energy, the region's primary electricity provider, reported that 18,700 customers had their power restored since the storm began, with 2,800 customers still without power as of Tuesday morning.
While CenterPoint’s teams, including 3,000 frontline workers and mutual aid personnel, worked tirelessly to restore service, the company's Power Alert Service proved to be an essential resource for keeping customers informed about outages and restoration efforts.
CenterPoint Energy’s Power Alert Service: A Key Tool During Storms
CenterPoint Energy encourages all customers to sign up for its Power Alert Service® to receive real-time updates about outages affecting their homes or businesses. This free service provides detailed information such as outage locations, estimated restoration times, and progress updates via text, email, or phone call.
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In addition to the alert system, CenterPoint’s enhanced, cloud-based Outage Tracker offers a visual representation of outages by county, city, and zip code, available in both English and Spanish. This tool allows users to stay informed about local and regional power conditions during severe weather.
Signing up for the Power Alert Service is simple and helps customers stay prepared and informed during events like Winter Storm Enzo, when extreme cold and icy conditions increase the likelihood of power disruptions.
CenterPoint’s Response to Winter Storm Enzo
As the storm brought unprecedented challenges to the Greater Houston area, CenterPoint Energy activated its Emergency Operations Center and coordinated efforts with state and local agencies to ensure a rapid and organized response. The company deployed four temporary generation units to power local warming centers and maintained direct communication with critical care and chronic condition customers to ensure their safety.
"Our teams remain focused on restoring power safely and efficiently during this historic winter weather event," said Darin Carroll, Senior Vice President of CenterPoint’s Electric Business. "We appreciate our customers' patience and cooperation in staying off the roads, which helps our crews work safely and effectively."
How to Stay Informed
Residents are urged to take advantage of CenterPoint’s resources to stay updated during severe weather. Here are the key tools available:
- Power Alert Service: Provides outage notifications, restoration updates, and estimated repair times directly to your phone or email.
- Outage Tracker: A real-time map showing outage information across the region.
- Storm Center: Visit CenterPointEnergy.com/StormCenter for safety tips, energy-saving advice, and preparedness guides.
- Social Media Updates: Follow @CenterPoint_TX for the latest news and updates.
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Why Sign Up for the Alert System?
During emergencies like Winter Storm Enzo, timely information can make a significant difference in keeping families safe and prepared. With CenterPoint’s Power Alert Service and other digital tools, residents can stay informed about power outages and restoration efforts, ensuring they have the information they need to make critical decisions.
To enroll in the Power Alert Service, visit CenterPointEnergy.com. With extreme weather events becoming more frequent, staying connected with CenterPoint Energy's services is an invaluable step for Houston area residents to remain safe and informed.
Tiffany Krenek has been on the My Neighborhood News team since August 2021. She is passionate about curating and sharing content that enriches the lives of our readers in a personal, meaningful way. A loving mother and wife, Tiffany and her family live in the West Houston/Cypress region.
