Community

• Tentative testing dates:    2/13 - 2/17
• Tentative interview dates:  2/20 - 3/3

4.01 Essential Job Functions – Performs all work duties and activities in accordance with Department Standard Operating Guidelines, including Bulletins,    Memos, Safety guidelines, Personnel Handbook and Chief’s Orders. 
 
A. Duties may include but are not limited to the following:

1. Must respond to emergency and non-emergency calls for assistance and information.
2. Must provide dispatch and communication support services for fire, EMS, and related services.
3. Using computer systems and dispatching equipment to communicate and coordinate activity with EMS and fire units, as well as with other agencies.
4. Operate a multi-frequency radio and computer-aided dispatch system (CAD).
5. Monitor radios and process requests from on scene commanders and other personnel.
6. Continuously monitor tactical channel incidents to process requests from on scene commanders or other personnel.
7. Monitor apparatus status for timely response and availability for response.
8. Maintaining concise records of all dispatching activities, including unit assignments.
9. Receive, screen and prioritize emergency and non-emergency telephone calls for service from the public.
10. Dispatching peripheral assistance, including law enforcement, utility companies, and county agencies.
11. Perform general dispatch duties, including:
    1. Communicate information to other dispatchers (on shift and oncoming shift) and field staff as necessary, such as but not limited to:
       1. Hospital Diversion status
       2. Apparatus in/out of service, including manned resources
       3. Problems with Communications equipment or supplies
       4. Problems with radio equipment
       5. Accidents or Injuries 
       6. Other Pertinent information to assist future shifts, field staff, or command staff
    2. Perform daily duties to maintain Communications center, such as but not limited to;
       1. Empty trash
       2. Vacuum
       3. Dust
       4. Clean work stations
       5. Clean break room and kitchen.
12. Sleeping will NOT be permitted while on duty as a dispatcher.
13. Be responsible for maintaining a professional work environment in the Communications Center.  This includes restriction of unnecessary personnel from the Communications Center.
14. Maintain Communications equipment and supplies.
15. Assist in preparing records and reports.
16. Maintain excellent working relationships with employees, volunteers, outside agencies.
17. Complete mandated Greater Harris County 911 training.
18. Maintain certifications and training as required by Department and IAED.
19. Performs other related duties as required.

4.02 Required Experience and/or Qualifications:

1. Problems Solving
2. Technical Skills
3. Customer Service
4. Interpersonal Skills
5. Communications Oral/Written
6. Teamwork
7. Ethics
8. Organizational Support
9. Good judgment
10. Professionalism
11. Quality
12. Quantity
13. Safety and Security
14. Adaptability
15. Attendance/Punctuality
16. Dependability
17. Initiative
18. Quality Management
19. Innovation
20. Work multiple time sensitive tasks and issues in response to visual and sound stimuli with a high degree of accuracy.
21. Ability to type while speaking with caller.
22.  
    Knowledge of the geography of all agencies served including the location of streets, important structures and landmarks.
23. Have knowledge of basic computer data entry.

1. Possession of a high school diploma or an appropriate equivalent.

1. Possession of a valid Texas Driver’s license.
2. Possession of EMD and EFD Certification through the International Academy of Emergency Dispatch (IAED), or the ability to obtain during probationary period.
3. NIMS 100, 200, 700,800, or the ability to obtain during probationary period.

For compensation, benefits and other information pertaining to this opening, please visit this website. 

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