CenterPoint Energy Restores More Than 800,000 Customers Impacted by Last Week’s Storm
As of 6 p.m. CT on May 21, 2024, CenterPoint Energy has restored more than 800,000 customers who were impacted by last week's sudden and destructive severe weather, which included Category 2 Hurricane-like winds and tornadoes that quickly struck its service territory.
- Company remains on track to be substantially complete with storm-related outages by tomorrow evening
- CenterPoint expects some isolated outages to extend into the weekend in certain locations where there is substantial damage or due to issues with customer-owned equipment, such as weatherheads; company will remain laser focused on full restoration
- Some outages are attributable to routine service issues that periodically occur on CenterPoint's system
The company remains on track to be substantially complete with its restoration efforts by tomorrow evening. The remaining outages will be predominantly isolated instances in certain locations where there is substantial damage or where customers are unable to receive power due to severe home damage or damage to customer-owned equipment, such as weatherheads. In some cases, outages may be attributable to routine service issues that periodically occur on CenterPoint's system. Upon substantial completion of restoration, the company's full complement of internal, contract and mutual assistance crews will focus on addressing these remaining outages as safely and quickly as possible.
view centerpoint interactive map for current outages
“While we take pride in our crews' ability to restore power to more than 800,000 impacted customers in five days, our work is not done until all of our restorations are safely completed," said Lynnae Wilson, Senior Vice President, Electric Business. “We will have our crews laser-focused on addressing the isolated outages. In some of the hardest-hit areas, restoration efforts will extend into the weekend. We will continue to work well beyond Wednesday to replace temporary repairs with permanent infrastructure."
CenterPoint Energy reminds customers to remain safe and:
- Stay at least 35 feet away from downed power lines and damaged utility equipment. Be especially mindful of downed lines that could be hidden and treat all downed lines as if they are energized.
- Be cautious around work crews and give them plenty of room to safely assess damages and make repairs.
- Only use a portable generator in a well-ventilated area and never run it inside or in a garage to avoid carbon monoxide fumes, which can be deadly.
- Never connect a portable electric generator directly to your building's electrical system during a power outage; electricity could backfeed into the power lines, potentially endangering CenterPoint Energy workers, mutual assistance workers or members of the public.
For the latest information on power outages, follow @CenterPoint and visit centerpointenergy.com/StormCenter or electric and natural gas safety tips and other resources.
Source: CenterPoint Energy
